Priority Service

WHEN YOUR IT PROBLEM CAN'T WAIT

Critical presentation in 2 hours? Server down during peak business? High-value client waiting?

We understand that some IT problems demand immediate attention. Priority Support gets you to the front of the queue. We'll move things around, work remotely if possible, and fix your problem as soon as humanly possible.

Call 044 004 0186 now and tell us it's urgent.

Get Immediate Attention

The Private Banking of IT Support

When Standard Service Isn't Fast Enough

Our standard IT support is already excellent. We've maintained a 100% problem resolution rate for 19 years. But we understand that sometimes, you have a high-value problem that needs immediate attention.

That's where Priority Support comes in. For R1250/hour (vs standard R650), we'll squeeze you in, move appointments around, and work remotely when possible to get you back up and running ASAP.

Immediate Attention

We'll squeeze you in, move things around, and prioritize your problem. No "we'll get back to you next week."

Remote-First When Possible

We'll assess remotely first to get you up fast. On-site if needed, but speed is the priority.

Direct Communication

We'll assess your situation, discuss options with you, and proceed to get you going A.S.A.H.P.

Senior Technicians

High-value problems get experienced hands. No junior staff, no "let me check with someone."

Same Quality Guarantee

You still get our 100% competence guarantee. We just get to you faster.

Flexible Scheduling

We work around your critical deadlines. Your urgency becomes our urgency.

Standard Support

R650

/hour excl VAT

Excellent service, scheduled availability

Priority Support

R1250

/hour excl VAT

Immediate attention, front of queue

R600/hour premium gets you immediate attention when your problem can't wait.

When Should You Use Priority Support?

Perfect For:

Critical business presentations or deadlines
Server or network down during peak hours
High-value client meetings affected by IT issues
Time-sensitive projects with no room for delay
Emergency situations requiring immediate response

Standard Support Works For:

Routine maintenance and updates
Scheduled installations and upgrades
General troubleshooting and support
IT questions and guidance
Problems without immediate business impact

Your Private Team

Meet Your Senior IT Leaders

Priority Support means you work directly with our most experienced technicians. Combined 60+ years of expertise at your service when you need it most.

Louis van Tonder

Microsoft, CompTIA Certified

Co-Founder

24 years experience

Adelia van Tonder

Microsoft, CompTIA Certified

Co-Founder

23 years experience

André Snyman

CompTIA & Cisco Certified

Senior Technician

4 years experience

Alex Doe

Microsoft Certified

Senior Software Engineer

11 years experience

You're not just getting support. You're getting direct access to our leadership team.

Don't Let IT Problems Cost You Business

When your problem can't wait, call us immediately on 044 004 0186 and tell us you want Priority Support. We'll make the necessary arrangements happen.

Call Now: 044 004 0186 Request Priority Support

Available Monday-Friday, 8am-5pm. After-hours and emergency support available by arrangement.

Note: After-hours support can be affected by physical limitations such as supplier availability, service provider operations, and third-party dependencies that may not be operational outside business hours.

Standard Support Is Already Fast

Our standard support is excellent. Fast response times, expert technicians, and a 100% problem resolution rate for 19 years. Most clients are helped the same day they contact us.

Priority Support is for when "same day" isn't fast enough. When you need immediate attention within hours (or even minutes), when the problem is costing you business right now, Priority Support gets you to the absolute front of the queue.